Frequently Asked Questions

Everything you need to know about your skincare journey with The INKEY List.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking link. You can also log into your account on our website to view your order status and tracking details in real-time.

What is your return policy?

We offer a 60-day return policy. If you are not satisfied with your purchase, you can return the product within 60 days of receipt for a full refund. Please contact our support team to initiate the process.

Do you ship internationally?

Yes, we ship to a wide range of countries globally. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.

Are your products cruelty-free and vegan?

The INKEY List is a cruelty-free brand; we do not test on animals. While the majority of our products are vegan, please check the specific product page for the vegan icon to confirm.

How do I know which products are right for my skin type?

We recommend using our 'Recipe Builder' tool on the homepage or contacting our askINKEY team for a personalized skincare routine tailored to your specific concerns and skin type.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay in select regions.